Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file.

April 23, 2008

Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file.

Well, that isn’t nice.

I did get this error message when I was trying to connect to a customers Exchange Server. I had all that I needed, an AD account, and Exchange account, a dedicated Mail profile set up. And everything worked flawlessly using their Outlook Web Access. But when I tried to connect my laptop with Outlook 2007 to their Exchange Server on the LAN I did get this error message:

Cannot open your default e-mail folders.


You must connect to Microsoft Exchange with the current profile 


before you can synchronize your folders with your offline folder file.

Ok.

Here is the deal.

Since my laptop is not a member in their AD(it is a member in another AD), my default (other AD) credentials are passed to my customer’s Exchange Server. That will not work.

So here’s how to fix that.

In short, you need to tell the MAPI profile to prompt for your credentials, so that you get authorized by the Exchange Server properly.

Go to Control Panel -> (View 32-bit Control Panel items, if you are on 64bit) -> Mail

Got to your profile that is suppose to connect to this customers Exchange Server and select "Always prompt for logon credentials".

Now, when you start Outlook you will have to enter your domain\Username credentials and password.

Here are the steps:

Start the Control Panel Mail applet

1. Start the Control Panel Mail applet

Select the MAPI profile and click properties

2. Select the MAPI profile and click properties.

Click on E-mail accounts

3. Click on E-mail Accounts.

Select the Exchange Server account and click on Change

4. Select the Exchange Server account and click on Change.

Click on More Settings

5. Click on More Settings.

Select the Security tab and check the Always prompt for logon credentials

6. Select the Security tab and check the Always prompt for logon credentials.

Done. That should do it.

tags: , ,
posted in Blog by InsomniacGeek

Follow comments via the RSS Feed | Leave a comment

11 Comments to "Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file."

  1. amerzd wrote:

    Hi,
    Thanks for the info share on this page. I have exact problem but the solution given doesn’t work for me.
    My laptop is non domain. I however, get my username resolved without doing any trick but when I start my outlook I get this error you have mentioned on top of this page. I have tried too many options to overcome this issue but failed.
    I will be grateful if you please help me to get rid of this error message in order to work properly.
    Thanks in advance, Amerzd

    Link | August 9th, 2011 at 10:12

  2. Mathew wrote:

    I’ve got the same issue and this didn’t fix it for me either; Having done this, it now asks for the credentials even when editing the settings, and it seems to validate them.

    Link | August 19th, 2011 at 09:55

  3. daniel wrote:

    it worked for me thanks

    Link | September 1st, 2011 at 18:40

  4. Jayaraman wrote:

    Hi Mathew

    Pl. go to the folder where your offline folder is saved locally.

    Most propably it will be in the Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Outlook\*.ost

    Delete all existing offline folders keep only *.pst files. then configure newly the mailbox.

    CENT % it will works….

    Link | September 4th, 2011 at 20:01

  5. estate agent wrote:

    well, that was a real trip to “Pen Island”… man, thanks for the tip – can you then take the tick out the box once its connected? I don’t want my users to be prompted each time – they will winge

    Link | January 9th, 2012 at 23:02

  6. admin wrote:

    @estate, well I don’t have this setup anymore, so I can’t confirm. But my guess is that they will have to be prompted because they are connecting to a “foreign” AD.

    Link | January 10th, 2012 at 10:22

  7. thanakorn wrote:

    Hello, I got the error that the same but your solution is not work. in my case old technical setup the user in the exchange system and they can’t implement to all user and resign for my company. So I have to continue the process. for the new user that I setup everything is ok but the existing that they setup is not. I don’t know why. anyone can help me about the exactly answer i want to know about the cause of problem is form the server or the clients or some configuration. thank you

    Link | January 31st, 2012 at 03:27

  8. Robin wrote:

    Great. After 1.5 days suffering, I resolve it by the tips of check “always prompt for logon credential”. Blame several IT guys. The windows credential management have “problems”…..!

    Link | March 28th, 2012 at 07:59

  9. Sivaprasad wrote:

    I faced the same issue. But soution given here, not solving the issue.

    Link | April 6th, 2012 at 08:21

  10. Cannot Start Outlook wrote:

    This issue occurs because the user proxy address is stamped in two directory objects… To resolve this issue, remove the duplicate proxy address in Active Directory Domain Services.. cannot start outlook

    Link | April 17th, 2012 at 13:03

  11. hiritek wrote:

    @Jayaraman Worked perfectly! Just have to delete all *ost files, and recreate the exchange settings.

    Link | April 18th, 2012 at 04:14

Leave Your Comment

 
Powered by Wordpress and MySQL. Theme by Shlomi Noach, openark.org